Creating a Compelling Self-Service Experience
COVID-19 has put enormous pressure on customer support centers. Newly remote workers require tech support to stay connected. With the huge uptick in customer calls, organizations have trouble providing immediate help to their customers.
As a result, the trend in customer demand for self-service is accelerating. Fortunately, there are modern tools available to fulfill their demands.
Oracle and Infogain have a range of offerings to enhance customer service and support, including:
Oracle Digital Assistant, an advanced chat bot designed for customer self-service
Oracle Knowledge Advanced, which provides intelligent search to provide relevant information at the point of need
Intelligent Advisor, a powerful guided assistance engine which provides sound recommendations based on multiple variables
Learn more about these valuable self-service applications and see a demo of this in action!
The case for self-service
Overview of Oracle Digital Assistant, Knowledge Advanced and Intelligent Advisor
GTM/Outbound Product Management, Oracle Digital Assistant and AI
Principal Product Manager
Senior Principal Product Manager